AP: Southwest Airlines flight cancellations continue to snowball

December 28, 2022 Media

Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown.

Exhausted Southwest travelers tried finding seats on other airlines or renting cars to get to their destination, but many remained stranded. The airline’s CEO said it could be next week before the flight schedule returns to normal.

Some consumer advocates are skeptical the government will punish Southwest.

William McGee, a travel expert at the American Economic Liberties Project, noted that the Transportation Department fined Frontier Airlines and several foreign carriers for slow refunds early in the pandemic but didn’t touch the four biggest U.S. airlines.

“What Pete Buttigieg should do and what he will do are probably two different things,” McGee said. His group wants a change in federal law that would make it easier for states and private parties to sue airlines for harming consumers.